frequently asked questions
When is the best time to pack and ship my breast milk to Leche?
Given the importance of making sure your package arrives within the work week, you can only send your shipment out Monday, Tuesday or Wednesday. This will ensure your breast milk will be kept safe and frozen prior to processing.
We highly recommend packing up your breast milk immediately before dropping off your package or its scheduled pick-up time. PLEASE do not leave your package outside if it is scheduled for pick-up by FedEx. Hand your Leche shipping box directly to your FedEx representative. If you select pickup, select and confirm your pickup date and time before you pack your shipping box as it may require at least 24 hours in advance to confirm your pick-up window.
What types of storage bags can you process?
We only accept disposable certified breast milk storage bags. At this time we can not accept any glass containers, conventional zip-style bags or any other storage containers.
How much milk can I send for each order?
You can send up to 75 ounces of breast milk for each shipment as long as it fits in your custom Leche breast milk storage bag. We can only accept your custom Leche storage bag if it is FULLY SEALED and SIGNED prior to shipment.
How do I reconstitute my Leche?
Our reconstitution guidelines are flexible, but please chat with your pediatrician to design the best nutritional plan for your little one. Hydration is just as important as all the amazing nutrients in your breast milk -- ensure that you refer to the CDC guidelines on the average amount of liquid ounces required based on your little one's age and weight.
Everyday Leche: For each (5 gram) Leche scoop, mix with 2 ounces of purified or distilled water.
Leche Premier: Mix the contents of one sachet with 4 ounces of purified or distilled water. Depending on your little ones' needs and how much powder you use, you can modify this ratio to 2-6oz of water.
How much flexibility is there with Leche's reconstitution instructions?
We know that one of the most beautiful parts of each mother's breast milk is that it is unique and specifically made for their little one's needs. Just like no mom's milk is exactly the same, not every baby requires the same nutritional plan. Leche is here to provide you the flexibility and convenience in feeding but designing your baby's nutritional plan is a decision made between you and your pediatrician. Discuss with your pediatrician how you plan to use Leche and what other needs are required to ensure your baby is getting everything they need.
Once opened, how long do I have to use my Leche?
For Everyday Leche, we follow the same standards set by the FDA for infant formula which is recommended to be used within 1 month of opening. As long as you keep your Leche in a cool, dry place and limit exposure to moisture, oxygen or heat, you will be able to follow the standards above.
Can I send liquid milk?
We only accept frozen breast milk for both shipping and processing safety.
Can I use Leche as my primary feeding source?
Leche was designed to be a compliment to your nutrition and feeding plan, created to help give parents and babies more flexibility. We always suggest working with your pediatrician to ensure that your baby is getting adequate nutrition and hydration from the various sources available to you, whether that be breast milk, Leche, formula or a combination of all.
What makes Leche different?
Because we were the first Leche customers, we understand the importance of trusted, safe handling for anything your baby uses. Leche processes within a facility that holds the highest food handling certifications. Thank you for trusting us with this precious gift and resource that will give back to you and your little ones for years to come.
How long does the Leche process take?
Our typical turnaround time is 2-3 weeks from the time our team receives your kit. After receiving your order confirmation email, we will keep you up to date with the progress of your order. You will receive another notification when your order has shipped.
What is your refund policy?
We offer a 100% money back guarantee! If for any reason your breast milk is unable to be processed for freeze-drying, you will receive a full refund for your purchase. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. If you do not receive an email, please contact firstname.lastname@example.org.