How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

All consumer product sales are final, and returns are not accepted. Damaged or defective products must be reported within 48 hours of confirmed delivery with your order number, a description, clear photos, and all packaging retained. Verified cases may qualify for a replacement, store credit, or another appropriate remedy. Incorrect or missing items must also be reported within 48 hours of delivery. Read the full refund policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

Orders may be cancelled for a full refund if the request is received before the order enters shipment processing. To request cancellation, email support@itsmyleche.com.